Isentia Pty Limited have created this Statement
of Privacy to demonstrate our commitment to protect the privacy of the individuals
with whom we deal and covers how we treat personal information collected and received,
including information relating to the past use of our products and services.
"Personal Information" refers to information that personally identifies you by your
name, email address or phone number and other information that is not otherwise
available publicly.
This Statement of Privacy applies only to the practices of Isentia and the
people we employ or manage. Other websites or services linked to/from this website
will have their own statements of privacy which can be viewed by clicking on their
respective privacy links.
Whenever it is reasonable and practicable to do so, we only collect information
about you directly from you. We only collect personal information about you, which
is reasonably necessary to:
- provide you quality products or services
- maintain your contact details
We generally hold personal information relating to:
- your contact details
- the products and services we provide or have provided to you
- your position with the Company
We do not generally collect sensitive information about you unless required by applicable
laws or rules. Sensitive information includes information relating to:
- race
- political or religious beliefs
- sexual preferences
- criminal convictions
- membership of professional or trade associations or unions
- health information
How that information is used
We only use and disclose personal information about you for the purpose for which
it was disclosed to us or related purposes which would reasonably be expected without
your permission. For example, we may from time to time use your personal information
to provide information about products and services, which may be of interest to
you.
However, we do respect your right to ask us not to do this. We do not sell personal
information to other organisations to allow them to do this. We may disclose personal
information to service providers who provide services in connection with our products
and services e.g., a bulk email provider.
Keeping information accurate and up to date
We take all reasonable steps to ensure that all information we hold is as accurate
as is possible. You are able to contact us at any time and ask for its correction
if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
Isentia is committed to protect the security of your personal information.
We use a variety of security technologies and procedures to help protect your personal
information from unauthorised access, use, or disclosure.
For example, your personal information is stored on computer systems that are located
in controlled facilities. When Isentia transmits highly confidential information
over the Internet, we would conventionally protect it through the use of encryption,
such as the Secure Socket Layer (SSL) protocol or any other suitable method of ensuring
security. Access to and use of personal information within Isentia is appropriately
limited to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to appropriately
safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information
or permanently de-identify it.
Use of Cookies
Isentia may use cookies to help personalise your online experience whilst
on our website or web-related services. A cookie is a text file that is placed on
your hard disk by a webpage server. Cookies are assigned to and can identify you
uniquely. A cookie can only be read by a web server that issued you the cookie.
Cookies cannot run programmes or deliver viruses to your computer. Their primary
use is to provide a convenience by saving you time. For example, if you personalise
our page or register with our services, a cookie will help Isentia remember
you on your subsequent visits. This simplifies the process of recording your personal
information, and so on. When you next return to a Isentia website or web-related
service, the information you previously provided is retrieved so you can easily
use our features that you had customised.
You have the ability to accept or decline cookies. Most web browsers will accept
cookies automatically, but you can usually set your browser to decline cookies.
However, if you choose to decline cookies, you may not be able to experience the
full interactive features of a Isentia website or its related services.
How you can access your information
You can contact us to request access to your information. In normal circumstances
we will give you full access to your information. However, there may be some legal
or administrative reasons to deny access. If access is denied, we will provide you
with the reason why.
Opt-out
Occasionally Isentia likes to inform you about product enhancements, new
products or client events. If you do not want to receive this sort of information
from us, please let your Account Management Team know.
However, there are some Isentia services that send out periodic emails and/or
other forms of automated communication to inform you of technical service issues,
product surveys, new feature announcements and news about our products and services.
You will be unable to unsubscribe from these emails as they are considered an integral
part of the service you have chosen.